iKnowWare is obsessed with security!

At iKnowWare we use what we sell to run our business. Rest assured that our servers are in physically-secured locations with redundant power sources. All data transmitted with iKnowWare via the Internet is encrypted with state-of-the-art 128-bit encryption.

128-bit encryption means that the data is at the highest level currently available, and nearly impossible to break.

Subscribers access to information is based on their permissions. Permissions are set by your organization’s system administrator, with all access and activities logged by the system -- including data export.

iKnowWare Data Center and Redundancy (Dallas/Austin/Phoenix)

• 150,000+ sq ft building
• Interior and exterior security managed 24/7 by permanently-assigned guards

Zoned Access throughout Data Center

• Biometric hand scanner requires ID card access and hand geometry measurements
• Current government-issued picture ID required
• ID badge and biometric hand scan to man trap? with badge reader
• Second hand scans to gain access to raised floor Biometric scanner captures 3D measurements of hand

Security cameras

• Multiple 360-degree cameras with 10x zoom
• More than 100 fixed cameras
• High speed recorders with DV cassette tapes
• Hard drives to eliminate down time for tape swaps and over-recording
• Minimum 30-day tape storage

Generator power

• Back-up power
• Multiple CAT Diesel 20 megawatt generators
• Minimum 24-hour fuel storage
• Agreements with two major carriers to provide additional diesel fuel
• Generators assume building load within 20 seconds
• Generators are tested on weekly basis under load
• Tanks are kept at least 80 percent full at all times

Two utility feeds from independent substations

• Diverse paths to the building
• Feeds to building are encased in concrete
• Fed from two independent substations
• Separate transformers fed from both utility sources for redundancy

HVAC Chiller Systems

• Hosting space HVAC system includes (16) AHUs and (16) ACCUs manufactured by Trane
• AHUs are DX type and located in the mechanical mezzanine; the ACCUs are located on the roof
• There is adequate capacity to withstand a HVAC unit failure or an entire bus failure
• Cooling is provided by both overhead and under floor air
• HVAC systems have wetted media for humidification, VFDs for each supply fan, exhaust fans to control building pressure and economizers to use cool outside air
• Separate Dectron outside air handling units provide conditioned air for the hosting space
• UPS Room cooling is provided by Trane RTUs in a N+1 configuration
• Node room cooling is provided by Liebert DX CRAC units in a N+1 configuration

Network Facilities - Main Node Room

• Multiple fiber providers yield diversity and redundancy
• Each vendor can deliver additional bandwidth capacity with minimal turn-around time
• Can be delivered using existing ‘lit’ fiber
• Fiber pathways into the Data Center are truly diverse
• Fiber enters building in steel conduit from multiple points in the building