iKnowProfessional: Everything a business needs to organize, grow and measure performance, in one single place

Performance measurement is the key to the long-term health of an organization. Whether your business is segmented by product centers, or faced with a distributed workforce, or deliver services, iKnowprofessional gives you the tools to understand what is working in your business and what needs some work.

iKnowProfessional includes all the features of iKnowBasic and iKnowAdvanced plus:

Account Management—Finance and Operations

Managing sensitive account information has never been easier. With iKnowWare’s permission/privilege based access, users only see the information that they need to see.

Web Based Lead Capture

In this age of the internet, prospective customers often visit a company's website to learn about a company's products and services. Often, visitors want to send contact information in order for a company representative to answer a question or problem. The Web Based Lead Capture feature allows companies to import data collected from their website. Data from these captured leads can then be immediately routed to a support personnel who can either field the concern or pass it to someone who can follow up.

Competitor Tracking

The Competitor Tracking view allows a user to measure and document the role they play in winning business. iKnowWare's single view gives you the ability to capture all the significant events in the marketing and sales process, from campaign conception to implementation, and from sales lead to follow-up and sales closure.

Competitor Tracking lists products' selling strategies and tracks competitors strengths/weaknesses to yield more wins for you! Additionally, a company's marketing contributions are invaluable to the revenue growth of the business and inspires management's confidence in future marketing programs.

What does this mean for you? A measured metric to evaluate the value of marketing activities for your company.

Mail Merge

Mail Merge provides for easy automation for e-mail and printed letters. This enables sales best practices and ensures that leads, prospects, and customers are contacted on a regular basis. This single view simplifies sales campaign activities such as automated letters, emails, or reminders sent to specific accounts based on their status.

List Management & Segmentation Reports

The List Management / Segmentation Reports view allows a user to measure and document the role they play in winning business. iKnowWare's single view gives you the ability to capture all the significant events in the marketing and sales process, from campaign conception to implementation, and from sales lead to follow-up and sales closure.

Lead Management

The Lead Management view allows a user to measure and document the role they play in winning business. iKnowWare's single view gives you the ability to capture all the significant events in the marketing and sales process, from campaign conception to implementation, and from sales lead to follow-up and sales closure.

Sales Management

Identify the key issues that are winning or losing sales deals, and quickly respond to past and emerging competitive threats. Easily perform segmented and rolled-up pipeline analysis for insight to help shape your business and drive it forward.

• Document Sales Strategy
• Won / Lost Reporting
• View Competitive Strength / Weaknesses
• Win-Loss Analysis

Sales View Dashboard

This single view gives each sales representative a structured approach to managing their sales cycle. Sales managers instantly view the status of each opportunity and weigh initial assessments to assist their team with winning sales strategies.

Lead Tracking

Pre-defined reports are available for 30 / 60 / 90 day forecast, open forecast, and forecast by individual sales representative or combined sales team.
Create detailed forecasts by:
Company
Sales Team
Individual Rep

Forecasting

• Contact & Qualify Leads
• Schedule Activities
• Initiate Account Planning Process

Competitive Reporting

With real-time connectivity between sales management and marketing management, we can track marketing successes and gauge campaign successes by providing an efficient single view that analyzes the volumes of transactional data gathered by both sales and marketing. Quick reaction to competitive threats and responses via measured business intelligence yields increased sales revenue and informed satisfied customers.

Variable Pricing by Date / SKU

iKnowWare's leverage of internet technology, wireless services, and our own component-based architecture, open the purchasing function, thereby simplifying participation in the purchasing process. In addition, internet-based procurement allows companies to reduce costs by controlling purchasing habits, leveraging total spending power and lowering the number of suppliers they must manage.

Message Alerts

With Message Alerts, you can instantly have your sales team out in the field, service personnel, or other remote colleagues, view and access your Calendar, Contacts, and Tasks when on the road.